Digitalize Your Surveys – Online Surveys vs. Paper Surveys

November 13, 2009

Digitalize Your Surveys Online vs Paper

Online surveys make data collection and analysis an easy and efficient process. With Zoomerang’s time-saving Text Import feature you can quickly digitalize your pre-existing paper survey templates, saving you the time and effort involved to re-create them online. Zoomerang’s Text Import feature makes the transition to online surveys from paper surveys seamless, enabling users to import surveys from Word or Text files and have the survey automatically programmed in a matter of seconds.

Advantages of online surveys over paper include:

Cost: Online surveys are less expensive than paper surveys – there are no paper, printing, postage, telephone or interviewer costs

Speed: Online surveys offer instantaneous distribution of your survey and the real-time accumulation and tabulation of results allows for immediate survey data analysis

Efficiency: Online surveys facilitate repeat deployments of the same survey at any time in the future – particularly useful for trend analysis

Anonymity: Online surveys can offer survey respondents complete anonymity thereby increasing the chances of getting honest and frank input from respondents.

More Thorough Responses: Online surveys can be taken where and when the respondent chooses, providing them the opportunity for a more considered reply  

Use of Skip Logic: Online surveys allow Skip Logic to be used. This feature prevents confusion and annoyance, and also provides quicker progression through the survey

Randomization of Answers: Online surveys allow for randomized answer choices reducing order bias.  When answers to a multiple-choice question are re-arranged randomly every time the question is accessed skewed results due to respondents always clicking the first choice are avoided

Environmentally Friendly: Online surveys are more eco-friendly than paper surveys since they do not use paper

With that being said, paper surveys still remain valuable and should not to be discounted. Online and offline methods of data collection can be combined if paper methods are necessary for some of the respondents. The data from those who can be reached only via mail, in person, or by telephone can be manually entered so that all your survey results are captured, reviewed, and analyzed together.

For more information on using Zoomerang’s Text import feature be sure to view the how-to video “Import Your Survey From Word or Text

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Zoomerang’s Survey Tip Of The Day On Twitter – Weekly Update 11/11/09

November 11, 2009

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Zoomerang has a wealth of information available to help you collect the actionable data you need and analyze the results. You can find a new Zoomerang Survey Tip each day on Twitter which are designed to help make your survey experience a success.

To help keep you up to date, I have compiled the survey tips from the last week for easier reference and I will be posting an update weekly.

-  Use Categorical survey questions when the answers are categories and each response must fall into exactly one of them

-  Dig deeper into your data – Apply a filter and analyze a subset of your respondents

- Not all surveys are created equal-Poorly written or targeting to the wrong audience will produce inaccurate results

-  When concept testing (i.e. product enhancement or a new offering) send a survey to two segments – a portion of your customers and a portion of your prospects

-  Be sure your Medical or Healthcare related surveys are HIPAA compliant

You can find compiled lists of the previous Survey Tip of the Days as well as additional online survey tips and suggestions here at the Zoomerang blog as well as links to helpful Zoomerang tutorials and Zoomerang webinars.

Be sure to follow Zoomerang on Twitter if you would like to view the Survey Tip each day. You can also add the Zoomerang blog to your RSS feed or bookmark the site to get the weekly recap. If you have any survey tips you would like to share leave me a comment or send me an email, Zoomerang is all about sharing knowledge.

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Customizing your Survey

November 9, 2009

 

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Customizing your survey is a great way to get respondents more familiar with your organization’s logo, to increase your survey response rate, and to stand out from the crowd.

Two of the easiest ways to customize your survey are within the survey itself and you can even make these changes to a survey you’ve already deployed:

Add your logo to the title – When you are creating or editing your survey, click Edit Title at the top of the survey. Add your organization’s logo under the Add image to title section of this page. Once you find the file on your computer and click Upload, just choose the orientation of the image- above, below, or to the left or right of your survey title.

Choose a design theme that matches – The bars between your questions are blue by default. If blue doesn’t blend with your image, just change the color with the drop down menu on the top left of the screen you see when creating/editing your survey. Zoomerang offers blue, black, red, green, yellow, and white bars. If you are feeling really colorful try a theme like “Oceanic Aqua” or “Mechanical Violet” that also changes the background color of your survey.

Advanced Customization Tips

There are additional pages, outside of the survey itself, that you can customize with the formatting toolbar in order to change text formatting, create hyperlinks, or insert images. You can also use HTML tags to add custom branding on other pages.

- The Online Survey Email Invitation: If you are sending to your own list of email addresses (not purchasing respondents from Zoomerang), this is most likely the first time your recipients will read about your survey. Customizing this email to say who you are and why you are asking for input not only adds a more personalized feel for the survey as a whole, but it tends to increase the response rate.

- The Online Survey Web Greeting Page: You can choose whether this page will appear at the start of your survey and customize it using the formatting toolbar.

- The Online Survey End Pages: These are the pages your survey respondents are directed to at the end of the survey; you can customize any of these pages with hyperlinked text and images or redirect respondents to your own website.

- PowerPoint Survey Results Presentation: You can create custom charts from the Analyze Results tab and download them (with or without the corresponding data tables) to PowerPoint, which you can customize by editing the text on each slide (title on the introduction slide as well as the survey question displayed above each chart), and changing the design theme as well as the chart image and data table background, border, and other slide attributes.

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Zoomerang’s Survey Tip Of The Day On Twitter – Weekly Update 11/04/09

November 4, 2009

 

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Zoomerang has a wealth of information available to help you collect the actionable data you need and analyze the results. You can find a new Zoomerang Survey Tip each day on Twitter which are designed to help make your survey experience a success.

To help keep you up to date, I have compiled the survey tips from the last week for easier reference and I will be posting an update weekly.

-  Set up skip logic to screen out respondents who do not meet your criteria

-  Send transactional surveys promptly after the interaction while the experience is still fresh in the customer’s mind

- It is not necessary for a comment to be repeated by a large percentage of customers in order to make it actionable. Many people may share the same views but didn’t participate or participated but neglected to mention their thoughts on the subject

-  Review Zoomerang’s Best Practices for Survey Email Invitations prior to deployment

-  Evaluate your performance & measure your results by surveying event attendees

You can find compiled lists of the previous Survey Tip of the Days as well as additional online survey tips and suggestions here at the Zoomerang blog as well as links to helpful Zoomerang tutorials and Zoomerang webinars.

Be sure to follow Zoomerang on Twitter if you would like to view the Survey Tip each day. You can also add the Zoomerang blog to your RSS feed or bookmark the site to get the weekly recap. If you have any survey tips you would like to share leave me a comment or send me an email, Zoomerang is all about sharing knowledge.

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Zoomerang’s Survey Tip Of The Day On Twitter – Weekly Update 10/28/09

October 28, 2009

 

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Zoomerang has a wealth of information available to help you collect the actionable data you need and analyze the results. You can find a new Zoomerang Survey Tip each day on Twitter which are designed to help make your survey experience a success.

To help keep you up to date, I have compiled the survey tips from the last week for easier reference and I will be posting an update weekly.

-  Use Statistical Analysis to Measure Your Survey Results

-  For employee or company satisfaction surveys, surveys should be conducted quarterly rather than conducting them once per year. If there is only one data point for each year, a single recent event could have a large impact on results, impacting business decisions

-  While it is important to have some written conclusions, an illustration usually speaks louder than words

-  Spend time and effort to plan your survey – Bad information is worse than no information at all

-  To gather input for a smoother, more effective meeting send a Meeting Planning Survey                                   

You can find compiled lists of the previous Survey Tip of the Days as well as additional online survey tips and suggestions here at the Zoomerang blog as well as links to helpful Zoomerang tutorials and Zoomerang webinars.

Be sure to follow Zoomerang on Twitter if you would like to view the Survey Tip each day. You can also add the Zoomerang blog to your RSS feed or bookmark the site to get the weekly recap. If you have any survey tips you would like to share leave me a comment or send me an email, Zoomerang is all about sharing knowledge.

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